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Goes like a dream with

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Returns

It can take up to a month to get used to a new mattress, which is why we give you 200-Night Trial to sleep on it. If you’ve only ever slept on a mattress that’s just foam or simply springs - or perhaps your old mattress has simply seen better days - a brand new Simba Hybrid® might feel softer or firmer than you’re used to (it’s actually medium-firm overall, which research shows is the best for most of us). So we do recommend spending some time getting to know your Simba Hybrid® Mattress.

We want you to rest easy, though. If you’ve given it a good try and you decide a Simba product just isn’t right for you, it’s easy to organise a free return or collection.

 

To request a return of your Simba Hybrid Mattress® within its 200-Night Trial period, or to request a warranty claim or standard return for any other product, simply submit a request via the form further below and our team will be in touch within 2 business days with the next steps.​

Read more information about your 10 year mattress guarantee here.

Your questions answered

Returns / Replacement Request Form

Enter details below to start your request.

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Loved by thousands of happy sleepers

Life saver

After purchasing our Simba mattress, both me and my fiancé are now able to get a great night’s sleep in comfort and wake up with no back or neck pain. One of, if the not the best purchase we’ve made in a long time.

Craig D.

Verified Buyer
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