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Goes like a dream with

WHY NOT TRY OUR AWARD-WINNING SLEEP TECH?

FREE PILLOWS, DUVET, PROTECTORS WITH SELECTED MATTRESSES

Original Hybrid® & Source mattress* receive two Hybrid® pillows; Pro Hybrid® & Escape mattress* receive two Hybrid® pillows plus mattress protector; Luxe or Ultra Hybrid® and Apex mattress* receive a Hybrid® duvet, two free Hybrid® pillows, mattress protector.

Offer excludes refurbished mattresses and cannot be used in conjunction with other promotions. *Single size mattresses will receive one pillow/single duvet.
Full T&Cs.

Returns

It can take up to a month to get used to a new mattress, which is why we give you 200-Night Trial to sleep on it. If you’ve only ever slept on a mattress that’s just foam or simply springs - or perhaps your old mattress has simply seen better days - a brand new Simba mattress might feel softer or firmer than you’re used to (it’s actually medium-firm overall, which independent research shows is ideal for most of us). So we do recommend spending some time getting to know your Simba Hybrid® Mattress.

We want you to rest easy, though. If you’ve given it a good try and you decide a Simba product just isn’t right for you, it’s easy to organise a free return or collection.

 

To request a return of your Simba Hybrid® Mattress within its 200-Night Trial period, or to request a warranty claim or standard return for any other product, simply submit a request via the form further below and our team will be in touch within 2 business days with the next steps.​

Read more information about your 10 year mattress guarantee here.

Your questions answered

Returns / Replacement Request Form

Enter details below to start your request.

Retrieving order details...

Your current address - please amend if different from the order address shown below

Please select a product above.

  1. The full surface of the mattress from above without bedding.
  2. The surface of the mattress from both long sides without bedding.
  3. The bed base the mattress is used on (if slatted, please demonstrate the measurement between the slats).
  4. The manufacturers stamp found on the back of the fire label attached to the mattress cover.

Are you sure you want to return?

Check your return and submit

Loved by thousands of happy sleepers*

Life saver

After purchasing our Simba mattress, both me and my fiancé are now able to get a great night’s sleep in comfort and wake up with no back or neck pain. One of, if the not the best purchase we’ve made in a long time.

Craig D.

Verified Buyer
Read all reviews

WIN BACK THE COST OF YOUR FIRST ORDER

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