Your questions answered
We're confident you’ll feel the difference with your Simba mattress after one night. But just in case, we’ve given you a few more nights to sleep on it. 200 nights in total, in your own home.
1. Simply make an order. Your trial starts when your mattress arrives - even if you’ve asked for a delayed delivery.
2. Enjoy a superior night’s sleep on our innovative technology. (And repeat.)
3. Keep enjoying great sleep, and tell your friends. Or, if for any reason it’s not quite working out for you, just contact us and we’ll arrange a pick up and a full refund.
Not for a mattress. It takes specialist machinery to precisely roll our mattresses into a box so once they’ve expanded we keep them that way. You can get creative though - we've seen the boxes made into everything from pirate ships to puppet shows. Before pickup, just remember to strip your bedding, as the two-person crew that comes to collect it probably doesn’t need any extras.
Our trial is like our mattress: designed for everyone. When you order, we will take or arrange payment through the method you choose. In the unlikely event that you choose to request a return, you’ll be fully refunded.
Refunds are processed when the mattress is back with us, via the original payment method. For full upfront payment, this generally takes 3-5 business days. If you opted for financing we'll take care of cancelling the agreement, and any instalments paid up to that point will be refunded within 10 business days.
You can't trial a mattress properly if it's still wrapped in plastic, so we encourage you to make it part of the furniture. After all, we test our mattresses to the limit during development, which is what gives us the confidence to offer such a lengthy trial.
If you're one of the few who don't give us full marks and you want to arrange a return, we might ask for a description of the condition. This doesn’t affect your trial in any way - it just helps us decide whether to recycle the mattress, refurbish or donate it.
We do offer a mattress protector as well though. Just saying.
No. Every mattress is fresh out of the box for the first time. Returned mattresses are recycled, refurbished or donated.
If you’ve bought a mattress from one of our retail partners, such as John Lewis and Partners, you still get 200 nights to try it out. You just need to contact them if you are considering a return, rather than us. But if you do come to us first, don’t worry - our lovely team will steer you right.
