You shouldn't lose sleep over receiving your Simba order. So we give you a range of options to suit you, including free standard delivery with a two-person delivery crew. And if you're taking advantage of our 200 night trial, don't worry - we don't charge for returns.
COVID-19 delivery information
We are delivering as usual within 3 business days, with zero-contact or room of choice delivery. For more details on delivery during COVID-19 please visit our dedicated page. COVID-19 update
You can choose a delivery date when purchasing one of our mattresses, simply select the date you want at the checkout. Earliest available delivery date to your postcode will be shown at checkout, this is usually in 2 business days when ordering before 2pm, 3 business days when ordering after 2pm. Any orders for accessories only placed after 2pm will be processed the next business day. But if you want to order now and aren't yet ready for delivery, it's no problem. If you need to hold delivery more than 14 days please get in touch with our team immediately after placing your order.
Once we’ve dispatched your order we’ll send you an email with the details applicable to your delivery. If you need to make any changes to your delivery including arranging special instructions or holding it less than 14 days, please wait until you’ve received this email and changes can be made with our delivery partner directly.
We can remove your old mattress. Simply select the mattress removal option at checkout. This service costs £40 for all mattress sizes.
Within 24 hours of delivery, our partner Keen & Able will contact you via text to schedule a convenient removal date. This will be within 1 week of delivery.
Currently we cannot offer this service in a few parts of the UK, so if you cannot see the option in the checkout, unfortunately the removal service is not available in your area.
Your courier will remove the same number of mattresses that are delivered. For example, if you’ve ordered 2 mattresses, the courier will remove 2 mattresses.
Don’t worry about moving your old mattress, your courier will remove it from any room. Don’t leave your old mattress outside, this could damage it and make it unsafe for handling and might prevent us from completing the collection service.