Delivery Information

Orders made on Saturday and Sunday will be dispatched the following working day and delivered the next day before 12pm.

FREE standard delivery pre 12pm Monday to Friday.

Saturday delivery pre 12.00 noon (costs £20).

2 man 48 hour delivery service (costs £25) or with old mattress removal (costs £30) within a selected 4 hour delivery window available with X Logistics.

We do not deliver on Sundays or Bank Holidays.

Our Emperor mattresses will not be delivered in a box.

If you have any questions or special requirements please contact us on hello@simbasleep.com or call 0203 318 8441.

UPS

Order before 5pm for next working day FREE delivery, pre 12pm, MON-FRI.*

You will receive a tracking link with ALL UPS deliveries (usually the night before) so you can keep an eye on your delivery.

All UPS deliveries are door-to-door service, they are under no obligation to take the mattress to a specific room. If delivery is missed, they will leave a calling card and re-attempt delivery on the next 2 business days - 3 attempts in total.

For delivery times relating to your postcode please contact us on hello@simbasleep.com or call 0203 318 8441.*

Free standard delivery

Monday-Friday ONLY, delivered before 12pm - order BEFORE 5PM to be eligible for next day delivery. This isn’t a guarantee as we do allow up to 3 working days for your delivery to arrive.

We do not deliver on Sundays or Bank Holidays.

Orders placed AFTER 5PM will be processed the next business day and eligible for delivery the working day after, e.g. order at 7pm on Saturday, your order will be processed on Monday for delivery on Tuesday.

Saturday pre-12pm delivery

For delivery on a Saturday order before 5pm on a Friday and select Saturday delivery for £20. This comes with a guarantee that your mattress will be delivered before 12pm.

For further clarification please contact us once your order has been placed on hello@simbasleep.com or call 0203 318 8441.

*The following area postcodes can expect a 3 day service: AB 33-39, AB 41-45, AB 51-56, CA 18-27, FK 19-21, G 63, G 83-84, HS 1-9, IM, IV 1-28, IV 30-32, IV 36, IV 40-49, IV 51-56, IV 63, KA 27-28,KW 1-17, LA 15-23, PA 20-38, PA 41-49, PA 60-78, PH 3-11, PH 15-26, PH 30-44, PH 49-50, TR 21-25, ZE.

X LOGISTICS

Order before 5pm for 48 working hour 2 man delivery and collection service to room of choice. MON-FRI
£25 for delivery only, £30 for delivery plus old mattress collection. **

4 hour time slots offered between 8am and 6pm.

For delivery times relating to your postcode please contact us on hello@simbasleep.com or call 0203 318 8441.**

Day before delivery

You will receive an email containing your 4 hour delivery time slot (you can change this if you contact X Logistics directly).

Day of delivery

Your driver will call you 1 hour BEFORE arrival

All X Logistics drivers will wear covered shoes, and if requested will deliver to your room of choice.

You will be asked to sign a risk assessment by the delivery team prior to them entering your property and on leaving as well as a disclaimer at the end of delivery.

If you have any questions or special requirements please contact us on hello@simbasleep.com or call 0203 318 8441.

**The following area postcodes have delivery only on specific weekdays: DT, EX, PL, TA, TQ, TR, LD SA, SY, AB, DD, FK, IV, KW, KY, PA, PH.


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