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WHY NOT TRY OUR AWARD-WINNING SLEEP TECH?
Simba offers FREE delivery between 7am and 7pm to most UK postcodes.
Depending on what you order, weekend and preferred time delivery options are also available, as well as a free Click & Collect service for accessories and a bespoke VIP home delivery service for larger items. Everything in your order is usually delivered at the same time.
We also offer a specialist Mattress Recycling Service on our site via our trusted third partner that you can add to your basket at checkout.
MATTRESS/BED DELIVERY
Free Delivery
Our standard service is a free, one-person to door or two-person delivery to room of choice, depending on your order; please allow up to 3-5 working days during Sale periods. Otherwise, you can select your preferred date at checkout.
Free Delivery (Premium beds)
Our standard service is a two-person delivery to room of choice. Courier will contact you directly to arrange convenient delivery date. Please allow four to five weeks for delivery during Sale periods. This service does not include installation of your bed.
Specified Time Delivery (from £10)
As above, but you can choose weekend delivery and/or a 4-hour time slot at checkout using our delivery calendar.
VIP Delivery (£50)
A bespoke service by a specialist team who install your mattress or bed for immediate use and remove all packaging.
For a small extra fee, they'll also take away your old mattress or bed for recycling at the same time (select Mattress/Bed Removal option at checkout)
With this service you'll be contacted directly by our courier directly to schedule a delivery time that's convenient for you. You'll receive a live tracking link via email to keep you informed of the driver's schedule on the day, plus a call from the driver within an hour of delivery.
Need to delay your mattress/bed delivery? If you'd like to complete your order but delay delivery, just choose your preferred day on the checkout calendar. If you need to delay it for more than 3 months, please contact us immediately after placing your order. If you've selected our VIP delivery service, you'll be able to agree a delivery date directly with our courier.
Whichever service you use, you'll receive an email when your order is despatched; if you'd like to change anything or add any special instructions please wait until you've received this email, so we can pass on the information to our delivery partner directly.
If your delivery address includes one of the below postcodes, sadly your address is a little out of our reach and we aren't be able to deliver to you currently; AB, DD, IV40+, KW16+, PA20+, PH41-44, as well as any offshore islands.
ACCESSORIES DELIVERY
We offer a FREE Click & Collect service via the DPD Parcel Shop network. Home delivery is also FREE for all orders for most of the UK, please allow up to 3-5 working days during Sale periods (post code exclusions may apply).
MATTRESS REMOVAL SERVICE - £50
We offer a mattress collection service on our site; we then hand it over to our specialist third partners for recycling. That's any brand or size, no Simba purchase necessary.
But if you do order a mattress from us, we can take away your old mattress at the same time as we deliver your new one (unless you've opted for Next Day delivery); just select 'Standard Delivery with Mattress Removal' at checkout.
Prior to your mattress collection we'll send you all the instructions you need, plus a protective bag for your old mattress. The courier will be happy to remove your old mattress from any room in your house, but please don't leave it outside; this may damage the mattress, making it unsafe to collect and unsuitable for recycling. Unfortunately, if mattress removal doesn't come up as an option at delivery, it means we're not currently operating in your area.
Orders that include a mattress or a bed base are delivered by either DPD (to door & product dependant) or Expert Logistics, via our free standard service. Alternatively upgrade to a bespoke VIP delivery via Humber Services. Both Standard and VIP delivery include an option to remove your old mattress at the same time; you can choose your preferred services at checkout.
Orders that don’t include a mattress (such as pillows or mattress toppers), are delivered by DPD; we also offer a Free Click & Collect service via DPD Parcel Shops for these orders.
We offer several, convenient delivery options to mainland UK, but please remember costs and timings may vary for more remote locations.
Standard Delivery (free)
We offer a free bed and mattress delivery service within 3-5 working days (during Sale periods); for most products this includes delivery to room of choice (please order before 2pm for delivery on the next working day). and you can select your preferred date at checkout. Postcode exclusions apply
For a small fee we also offer weekend delivery and 4-hour timeslots; you’ll be able to opt for these services after you’ve entered your delivery address at checkout. Unfortunately, if you can’t see these services at checkout they aren’t available; this will either be due to limited capacity around public holidays or because of your location; if your postcode falls into an area of restricted delivery capacity, we’ll let you know at checkout.
VIP delivery (£50)
A specialist delivery service which includes installation of your mattress in the room of your choice for immediate use, plus the removal of all packaging; for a small fee (£50) the delivery team can take away your mattress for recycling at the same time. This option also includes a delivery tracking schedule, up to within an hour of your delivery.
If you’ve opted for Free Standard Delivery, our partners Expert Logistics or DPD will deliver you mattress. You will receive a tracking link via email, usually the evening before delivery, so that you can keep an eye on your order. If delivery is missed, you will be contacted by the courier to reschedule with you directly; please allow 48 hours.
If you’ve also added the Mattress Removal option to your order, we’ll email you all the instructions you need and send you a protective bag for your mattress prior to collection.
If you’ve chosen our VIP delivery service, you will be contacted by Humber Services (usually within 48 hours) to schedule a convenient delivery. You will receive a live tracking link via email to keep you informed of the driver’s schedule on the day, plus a call from the driver with an exact ETA, when you are the next stop.
If you’ve also requested the Mattress Removal service included in this option, the courier will take away your old mattress at the same time. For some, more remote locations, this may take up to 14 working days; our courier will contact you directly to arrange a convenient time.
After purchasing our Simba mattress, both me and my fiancé are now able to get a great night’s sleep in comfort and wake up with no back or neck pain. One of, if the not the best purchase we’ve made in a long time.
