Does your order include a mattress? All mattress only orders (including the Hybrid Topper and Hybrid Bunk Mattress) will be delivered by either AO or UPS. Depending on when you need your mattress, we have different options at checkout - read more about these below.
For any other orders that don’t include a mattress (so if, for example, you’re ordering a pillow, duvet or bed linen) your order will be delivered by DPD Local.
Most of the UK can opt for free weekday delivery on a date of your choosing, simply make the choice from our calendar when you checkout.
In addition, we can offer: weekend delivery and specified timeslots. These services, where available, will be displayed when you checkout after you’ve entered your delivery address.
In some instances, delivery on specific days of the week or any of our additional services may not be available and you will not see them in the checkout if we are unable to offer them – this will either be due to your location or limited capability around bank holidays.
For the highlands, Islands and remote locations around the UK we aren’t able to offer free delivery, this will be made clear at the checkout if your postcode falls into an area of restricted delivery capability.
Standard delivery of mattresses is typically via AO. Choose a date from our calendar for FREE delivery with AO, any day of the week, dependant on your location! Deliveries to Highlands and Islands make take longer but we’ve done our best to convey this through our calendar.
You will receive an AO tracking link via email, usually the night before delivery, so that you can keep an eye on your order. If delivery is missed, AO will be in touch to reschedule with you directly.
COVID-19 update: All customers will receive a doorstep mattress delivery only, you will be contacted before delivery.
If you haven't included a mattress in your order, items such as pillows, duvets or other bedding and accessories are delivered by DPD Local. This is FREE standard delivery from 8am to 6pm, Monday to Friday. Order before 2pm for delivery within 2 to 5 working days. Deliveries to Highlands and Islands make take longer.
You’ll receive a real-time tracking link via SMS and email from DPD once your order has despatched. On the day of delivery, you’ll also receive a 1-hour delivery window. Your order will be delivered to your doorstep.
Not going to be in? No problem. Click the real-time tracking link provided by DPD on your SMS/email and choose a day that suits you. Alternatively, DPD can leave your order in a safe place, with a neighbour of your choice or you can arrange to collect from your local DPD Pick Up shop.
We might occasionally use alternative couriers or local delivery services. If we need to for your order then we’ll let you know when we confirm despatch.
For all delivery options, please note that we cannot guarantee delivery during public holidays. Orders placed via this website can only be delivered within the UK. For international delivery, please visit the Simba website in your region.