Delivery Information

FREE 2 man, next day delivery service with optional old mattress removal within a selected 4 hour delivery window, Monday to Friday 8am to 6pm, available with Silver X Logistics. 

FREE standard delivery pre 12pm Monday to Friday available with UPS

We do not deliver on Sundays or Bank Holidays.

Please scroll to the bottom for information on postcode eligibility for 2 man services.

If you have any questions or special requirements please contact us on hello@simbasleep.com or call 020 3750 6500.

UPS

Order before 5pm, Monday to Friday, for FREE next working day delivery> Delivered Monday to Friday before 12 pm.

You will receive a tracking link (usually the night before) so you can keep an eye on your delivery.

All UPS deliveries are door-to-door service, and they are under no obligation to take the mattress to a specific room. If delivery is missed, they will leave a calling card and re-attempt delivery on the next 2 business days (3 attempts in total).

Orders placed AFTER 5PM will be processed the next business day and eligible for delivery the working day after. Orders placed on Saturday will be processed the following working day and delivered the next day.

This is not a guaranteed service as we do allow up to 3 working days for your delivery to arrive.

For delivery times relating to your postcode please contact us on hello@simbasleep.com or call 020 3750 6500.

SILVER X LOGISTICS

Order before 5pm, Monday to Friday, for next day, 2 man delivery to room of choice, with optional old mattress collection. Orders placed on Saturday past 2 pm will be processed the following working day and delivered the next day. Deliveries on Monday to Saturday with a 4 hour delivery slot between 8am to 6pm.

For delivery times relating to your postcode please contact us on hello@simbasleep.com or call 020 3750 6500.*

Day before delivery

You will receive an email containing your 4 hour delivery time slot.

Day of delivery

Your driver will call you 1 hour BEFORE arrival

All Silver X Logistics drivers will wear covered shoes, and if requested will deliver to your room of choice.

You will be asked to sign a risk assessment by the delivery team prior to them entering your property and on leaving as well as a disclaimer at the end of delivery.

If you have any questions or special requirements please contact us on hello@simbasleep.com or call 020 3750 6500.

*The following area postcodes have delivery only on specific weekdays:

East - Tuesday and Saturday - postcodes IP and NR.
North West - Tuesday, Thursday and Saturday - postcodes BB, CA, FY, LA, PR
South Wales - Wednesday and Saturday - postcodes CF, HR, NP, SA
North Wales - Monday and Saturday - postcodes LD, LL, SY
South West - Wednesday and Saturday - postcodes DT, EX, PL, TA, TQ, TR
Scottish Lowlands - Tuesday, Friday and Saturday - postcodes GD, EH,FK, G, KY, ML, TD
Scottish Highlands - Tuesday and Friday - postcodes AB, DD, IV, KA, KW, PA, PH
Northern Ireland - Delivery day arranged post purchase 

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