What Happens to Your Mattress Guarantee If You Move House?
Moving house involves plenty of planning, from organising furniture deliveries to deciding which belongings are worth taking with you. If you've invested in a good-quality mattress, you'll probably want to bring it along, but you might wonder whether moving to a new address affects its guarantee.
The good news is that changing your address doesn't automatically mean losing your mattress guarantee. However, there are important conditions surrounding ownership, transportation, storage and the support your mattress receives in your new home.
Does Moving House Affect Your Simba Mattress Guarantee?
Our 10-year mattress guarantee covers eligible new mattresses purchased directly from us, subject to the applicable terms and conditions. Moving to another address isn't an automatic reason for losing this protection.
However, your mattress must continue to be used and cared for appropriately. If it becomes damaged during transportation or is placed on an unsuitable bed base, this could affect whether a later claim is accepted.
We therefore recommend checking your guarantee conditions before moving, particularly if you're planning to transport your mattress yourself or change its supporting frame.
How Long Does Our Mattress Guarantee Last?
For qualifying new mattresses purchased directly from our UK website, our current guarantee lasts 10 years from the original delivery date. It provides protection against specified manufacturing and material defects, subject to the terms.
Different conditions can apply to purchases made through authorised retailers, including registration requirements for qualifying products. Mattresses purchased before changes to our guarantee terms may also remain subject to earlier conditions.
The most reliable approach is to refer to the guarantee applicable when you purchased your mattress. Moving house doesn't create a new guarantee period or restart the original coverage.
Can Moving Damage Your Mattress?
Yes. Although mattresses are designed for everyday use, moving them incorrectly can cause structural damage. This is particularly important for hybrid mattresses containing carefully arranged foam and spring layers.
We recognise that carrying or transporting a mattress on its side may occasionally be necessary when moving between rooms or properties. However, our guarantee guidance recommends keeping this type of movement to a minimum.
Avoid dragging your mattress across rough surfaces or placing heavy furniture on top of it during transportation. Protective packaging can also help prevent dirt, moisture and accidental damage while it's being moved.
Can You Store Your Mattress Upright During a Move?
We don't recommend storing our mattresses on their sides. Our guarantee terms specifically identify improper handling and storage, including storing a mattress on its side, as circumstances that may constitute a lack of reasonable care.
This differs from briefly carrying a mattress upright to manoeuvre it through a doorway. Although temporary positioning may be necessary, prolonged storage can place unnecessary pressure on the internal construction.
If you need to store your mattress between properties, choose a clean, dry environment and provide appropriate support. Avoid placing heavy objects on top or exposing it to moisture.
What Happens If You Move Abroad?
Moving internationally introduces additional considerations, particularly if your mattress was originally purchased in the UK. Our current guarantee applies to qualifying mattresses sold as new in the UK, and collection arrangements are subject to geographical conditions.
We recommend contacting our customer support team before relocating overseas. This allows us to clarify how your circumstances interact with the applicable terms rather than assuming international coverage.
Can You Transfer the Guarantee to a New Owner?
No. Our mattress guarantee is intended for the original end-user purchaser and isn't transferable to another person.
If you sell your mattress or give it away during a house move, the new owner doesn't acquire the remaining protection under your guarantee. The same applies if you otherwise relinquish ownership of the product.
However, moving house while keeping ownership is different from transferring the mattress to someone else. The important distinction is whether you remain the original purchaser and continue meeting the guarantee conditions.
What Should You Do Before Moving?
Start by locating your original order confirmation and identifying the guarantee terms that apply to your purchase. This makes it easier to establish the delivery date and demonstrate ownership if you need assistance later.
Next, inspect your mattress for existing damage and make a note of its condition. Use appropriate protective packaging during transportation, and check that your new bed base provides sufficient support.
Once the mattress is installed, continue following our recommended rotation and care instructions. Taking these precautions can help preserve its condition throughout the remaining guarantee period.
FAQs
Our published mattress guarantee doesn't list a routine address-change notification requirement. However, keeping your contact details current can make future communication easier, particularly if you need assistance.
Contact the original retailer or our customer support team to discuss your purchase records. We may need evidence of your original order when assessing a guarantee claim.
Our guarantee excludes faults caused by accidents or improper handling. Damage occurring during transportation may therefore fall outside its protection, depending on the circumstances.
Our current terms require a claim within 30 days of discovering a defect, or when you ought reasonably to have discovered it. We recommend contacting the original point of sale promptly.
Our current terms reserve the right to charge delivery or collection costs for replacement mattresses delivered more than five years after the original delivery date. Any charges would depend on the applicable conditions.
