What’s the Difference Between Simba’s Free Standard and Specified Time Delivery?
When ordering a new mattress, choosing the appropriate delivery service is an important part of planning your purchase. Depending on your product and location, you may be able to select a standard delivery service or pay extra for a preferred delivery time.
At Simba, we offer Free Standard Delivery for eligible orders and Specified Time Delivery for customers who need additional scheduling flexibility. The principal difference is the ability to select a weekend delivery and/or a four-hour delivery window.
Here’s how the two services compare, including the applicable charges, delivery arrangements and optional extras.
What is Free Standard Delivery?
Our Free Standard Delivery service is available for eligible orders, excluding beds, across most UK postcodes.
For mattresses, the delivery arrangement depends on the product ordered. This may involve a one-person delivery to your door or a two-person service to your room of choice.
Our standard service offers Next Day delivery on eligible products, as long as a product is ordered before a specified time - usually 1pm - with availability and postcode restrictions. During sale periods, customers should allow three to five working days for delivery.
Standard delivery does not automatically include mattress installation or packaging removal. These services must be selected separately where available.
What is Specified Time Delivery?
Specified Time Delivery provides additional flexibility when arranging the arrival of your order.
Starting from £10, this service allows you to choose weekend delivery and/or a four-hour delivery window using the calendar at checkout.
The underlying delivery arrangements remain consistent with the applicable standard service. The additional charge relates to the scheduling options rather than automatically providing installation or extra assistance.
Specified Time Delivery is subject to availability. If your preferred option does not appear at checkout, it is not available for that order and delivery address.
How Do the Two Delivery Services Compare?
The main differences concern cost and scheduling flexibility.
Free Standard Delivery:
- Available for eligible orders excluding beds.
- Offers Next Day delivery on qualifying products.
- Delivery may be to your door or room of choice, depending on the order.
- Does not automatically include installation.
- Subject to product and postcode availability.
Specified Time Delivery:
- Starts at an additional £10.
- Offers a choice of weekend delivery and/or a four-hour window.
- Uses the applicable underlying delivery service.
- Does not automatically include installation.
- Depends on the delivery options available at checkout.
Both services are subject to the relevant delivery arrangements for your product.
Are the Delivery Charges Different for Beds?
Yes. Our standard delivery arrangements for premium beds differ from those for eligible mattress orders.
Standard bed delivery costs £30 for an order containing a bed and includes a two-person delivery to the room of your choice.
Our courier will contact you directly to arrange a convenient delivery date. We advise allowing up to 10 working days for this service.
The £30 standard bed delivery charge does not include assembly. Customers requiring bed installation can select our VIP Delivery service, where available.
Any available scheduling upgrades should be checked at checkout, as the options presented depend on your order.
What About Mattress Setup and Packaging Removal?
For customers who require assistance beyond delivery, we offer a separate Mattress Setup & Packaging Removal service costing £10.
This allows our delivery team to unpack and install your mattress on your bed, then remove and responsibly recycle the packaging.
The service is currently available for mattresses through standard delivery. It should not be confused with the Specified Time Delivery upgrade, which concerns scheduling rather than installation.
Availability of the additional service can be checked when placing your order.
How is VIP Delivery Different?
Our VIP Delivery service provides a more comprehensive option for customers who require installation.
It costs £50 for mattresses and £100 for beds. Where an order contains both a mattress and a bed, the VIP Delivery charge is £100.
A specialist delivery team installs the product for immediate use and removes the packaging. An additional £50 service is available for removing an old mattress or bed for recycling.
VIP customers are contacted by the courier to arrange delivery and receive live tracking information by email, together with a call from the driver within an hour of arrival.
Do Delivery Charges Vary by Location?
Yes. Delivery costs and times vary for certain locations outside mainland UK and within the Highlands.
Our published charges are £80 for standard orders containing a mattress and/or bed, and £7.50 for accessories-only orders delivered by DPD to applicable non-mainland and Highlands addresses.
We ask customers in these areas to allow up to 14 days for delivery, or up to three weeks for made-to-order products.
Some postcodes are excluded from delivery altogether. Our delivery information explains these restrictions, while checkout confirms the options available for your particular address.
Frequently Asked Questions
Yes. Where the checkout calendar is available, you can select your preferred delivery date. If you need to delay delivery by more than three months, contact us immediately after ordering.
Usually, yes. Our delivery information explains that items in an order are generally delivered at the same time, although individual arrangements depend on the products and services selected.
Our courier will contact you to rearrange delivery. We advise allowing 48 hours for the rescheduling process following a missed standard delivery.
Yes. Once you receive your despatch confirmation email, you can request changes or provide special instructions for us to pass to our delivery partner.
Yes. You can enter a what3words address in the checkout address lookup and select it alongside your street address. This can help identify a particular entrance or delivery location.
