Congratulations on your new Simba Hybrid® mattress!
Better sleep is on the way. Because your Simba Hybrid® mattress has all the tech you need for cooler, cushioned, comfortable sleep. It’s a positive choice for the planet too; our Hybrid® mattresses are 100% recyclable and made right here in the UK.
This guide tells you everything you need to know about your new mattress, and you can revisit it at any time via the QR code on your mattress label. Just use the shortcuts below to jump to the info you need.
When your mattress arrives
1
The Big Unboxing
Some of our mattresses are quite heavy, so we strongly recommend that you keep children away during delivery, and that our delivery team take it to your bedroom for you. It’s also a good idea to get someone to help you lift it onto the bed before unwrapping.
PS Be careful as you cut the wrapping! Stick to the guide marks on the plastic, and make sure you don’t cut through to the mattress cover; some mattresses may also spring back quite forcefully, so move anything fragile out of the way first.
2
Take your time
Be patient! Your mattress needs 6 hours to settle and reflate, and up to 72 hours to regain its shape fully. And our experts estimate it takes about 30 nights to get used to a new mattress, so just relax; our 200-night, risk-free trial will allow you plenty of time to get to know your Simba.
PS. Don’t worry if you notice a slight smell as your new mattress airs; this is completely normal and will dissipate over 24 hours.
3
Rotate, don’t turn
You never need to flip your mattress over, but you should rotate it to extend its life; spin it 180 degrees on its base every month for the first 3 months, then every 3 months after that.
Oh, and don’t forget to use a mattress protector.
How to recycle your packaging
To protect your mattress in transit, it arrives in one or two layers of damp-proof plastic wrap (35% recycled) in a sturdy, FSC certified cardboard box.
Most curb side services will collect the cardboard, but the wrapping layers are classed as LDPE4 plastic, so they’ll probably need to be taken to a local drop off point (which will usually be your nearest large supermarket)
If you’re unsure where your nearest drop off point is, you can use this handy recycling locator (opens in a new window)
Looking after your mattress
Rotate every quarter
To prolong its life, you should spin your mattress head to foot every month for the first 3 months, then quarterly; a fitted sheet makes life easier when you’re doing this or changing your bedlinen.
Protect against accidents
We strongly recommend you use a mattress protector to safeguard your mattress from accidental spillages as well as wear and tear.
Wash your cover regularly
If your mattress has a zip off cover or top cover (see below for removal instructions) you can keep your mattress fresh by washing it on a 40-degree, reduced spin cycle, then letting it line dry.
Please DO NOT use bleach, tumble dry, iron or dry clean.
Spot cleaning: If your mattress does not have a removable cover you’ll need to spot clean it: use a non-abrasive cloth, dampened with a solution of water and a tiny amount of non-bleach detergent. Gently wipe the stain back and forth, repeating as needed but making sure the minimum of moisture is used. The area should be fully dry before you replace any bedding.
We also offer replacement mattress covers, so if your mattress gets damaged or starts to look tired, there’s no need to rush out and buy a new one. A clean, fresh replacement cover will extend its life - and allow one less mattress to be thrown away before its time.
Removing and refitting a Simba top cover
Use the blue zip on the vertical side of the mattress to unzip the cover as shown below, taking care to fully disconnect/connect the zip end when you remove or reinstall the cover.
Sustainability & Simba
Thanks for joining us on our journey towards greater sustainability and Net Zero by 2030. Here’s how your mattress has helped...
1
All mattresses
100% recyclable
100% recyclable
2
Some mattresses include up to 68% less foam
3
Introducing
certified recycled mattress cover
certified recycled mattress cover
4
60% recycled
packaging (FSC
sourced)
packaging (FSC
sourced)
5
All deliveries 100%
carbon neutral
carbon neutral
6
All mattresses
made in the UK
made in the UK
7
Replacement covers prolong mattress life
Share your Simba & win!
Share your Simba experience with other happy sleepers using #mySimbaSleep;
we’ll enter you in our free prize draw to win 2 x Hybrid Pillows and 1 x Hybrid Duvet of your choice!
(T&Cs apply)
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How did we do?
We’ll be in touch in a few weeks to check you’re happy with your new mattress. But in the meantime we’d love to hear what you think of our service so far.
Recommend us to a loved one - they’ll get two pillows and you’ll get a £100 voucher!
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The Simba Sleep Coach app
Download our FREE app for a personalised sleep improvement programme.
The Simba Sleep Coach & Tracker
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Further help & support
More about our products
Find out more about our range and our after care advice via our FAQ page
help.simbasleep.com
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CHAT TO OUR TEAM
Our Sleep Experts are on hand to help. Simply type 'Agent' into our support bot to speak to an advisor. Hours: 9am-8pm (Mon-Thurs) & 9am-5pm (Fri-Sat)
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GOT A QUESTION OUT OF HOURS?
Our virtual support bot Luna is on hand 24/7 for advice and information.
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LEAVE US A MESSAGE
If it’s not urgent, just drop us an email; we’ll get back to you within 24hrs.
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