Dreamspace T&Cs

SECTION A — DREAMSPACE TERMS & CONDITIONS

1. Relationship with Simba “Master Terms”
1.1 These Dreamspace Terms & Conditions (“Dreamspace T&Cs”) are Supplementary Terms within clause 1.7 of the Simba Master Terms at https://simbasleep.com/pages/terms/ (“Master Terms”).
1.2 These Dreamspace T&Cs apply only to Dreamspace Clients. If any provision of the Master Terms or any other Simba policy conflicts with these Dreamspace T&Cs, this document prevails for Dreamspace Clients; where the Master Terms do not apply, Self-Funded Purchasers may rely on these T&Cs.
1.3 Capitalised terms not defined here have the meaning given in the Master Terms.

2. Definitions

Dreamspace Client: means an individual who (a) has received a Dreamspace Grant Code from a Referring Charity under a written Dreamspace-referral agreement, (b) redeems that code at checkout on simbasleep.com for Dreamspace Products, and (c) is aged 18 years or over.

Dreamspace Contract Confirmation: means the point at which Simba accepts a Dreamspace Client’s order by sending a dispatch confirmation email, at which moment a binding contract is formed.

Dreamspace Product: means any item listed in the Dreamspace catalogue on the Website. Dreamspace Products are excluded from all Guarantees and trial offers in the Master Terms.

Dreamspace Grant Code: means a single-use, non-transferable alphanumeric code issued by Simba to a Referring Charity for onward distribution to an eligible Dreamspace Client, which has no cash value.

Manufacturing-Defect Replacement Warranty: means the limited warranty in clause 7.

Retail Value: means the price shown in your cart when you are seeking to check out, whether or not a Dreamspace Grant Code is redeemed.

Referring Charity: means either Buttle UK (charity no. 313007) or Barnardo’s (charity no. 216250).

Self-Funded Purchaser: means any person or organisation that acquires Dreamspace Products directly from Simba without using a Dreamspace Grant Code.

Statutory Cancellation Rights means the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a distance-selling contract within 14 days without giving reason.

 

3. Contract Formation & Consideration
3.1 By submitting a Dreamspace Grant Code, endeavouring to provide accurate identity and delivery details, and endeavouring to comply with these Dreamspace T&Cs, you perform valid consideration for Simba’s promise to supply Dreamspace Products.
3.2 A binding contract is formed only when we send you a Dreamspace Contract Confirmation email.
3.3 Where you check out without providing a Dreamspace Grant Code, you are necessarily a Self-Funded Purchaser, and your payment via any means, including, but not limited to, via a Finance method, constitutes consideration.

4. Eligibility & Verification (Dreamspace Clients only)
4.1 Any Dreamspace Grant Code is not transferable.
4.2 Fulfilment is conditional on verification by the Referring Charity that your redemption details match its records; orders may be suspended or cancelled pending verification.
4.3 We may share your order number and personal details with the Referring Charity solely for verification, fraud prevention and impact reporting (see Privacy Policy, part 7).
4.4 Simba has no control over Dreamspace Grant Code issuance. Eligibility queries must be referred to a Referring Charity.

5. Grant Code Mechanics (Dreamspace Clients only)
5.1 Each Dreamspace Grant Code is valid for one checkout of up to the value or bundle content specified by Simba based on the request of the Referring Charity.
5.2 Codes expire on whichever is earlier: (i) the date in the issuing communication, or (ii) 12 months after issue.
5.3 We may cancel a code or void an order if we suspect fraud, misuse or ineligibility.

6. Price, Payment & VAT
6.1 Dreamspace Clients make no payment when checking out with Dreamspace Products within the limits of their Dreamspace Grant Code.
6.2 Any prices displayed to Self-Funded Purchasers include VAT where applicable.
6.3 Self-Funded Purchasers’ payment terms follow the Master Terms.

7. Manufacturing-Defect Replacement Warranty
7.1 Each Dreamspace Product carries a two-year warranty from delivery against manufacturing defects.
7.2 If a valid defect arises, we will supply a replacement of equivalent specification. The replacement does not restart the warranty period.
7.3 This warranty is your sole remedy for manufacturing defects, in addition to your statutory rights.
7.4 Exclusions: normal wear and tear; accidental damage; misuse; failure to follow care instructions.
7.5 This warranty applies to both Dreamspace Grant Code orders and Self-Funded Purchasers.

8. Cancellation and return
8.1 Whether you are a Dreamspace Client or Self-Funded Purchaser, You may cancel any order within 14 days of delivery without giving a reason. Notice must be given before the 14-day period expires by email to dreamspace@simbasleep.com.
8.2 You must return goods within 14 days of your cancellation notice. We will arrange free collection.
8.3 As no money is payable by a Dreamspace Client for Dreamspace Products obtained via a Dreamspace Grant Code, no cash refunds apply where a Dreamspace Client returns Dreamspace products to Simba.
8.4 Self-Funded Purchasers should pay particular attention to the application of clauses 7.2 and 7.3 and their subclauses of the Master Terms, in so far as these apply to Dreamspace Products.

9. Shipping, Delivery and Risk
9.1 Standard delivery to most UK postcodes is free for verified Dreamspace orders.
9.2 Surcharge-postcode areas are subject to feasibility; if we cannot deliver, we’ll notify you and your Referring Charity.
9.3 Title and risk pass to the Dreamspace Client or Self-Funded Purchaser, as the case may be, on delivery.
9.4 We accept no liability for damage caused by third-party couriers during or after delivery.
9.5 We accept no liability for damage as a direct or indirect result of from assembly/disassembly contrary to our instructions.

9.5.1 You must contact us for disassembly instructions as these are subject to change over time where offerings vary, and where disassembly instructions may be updated in line with best practice.

10. Customer Service & Complaints
10.1 Contact the Dreamspace team at dreamspace@simbasleep.com.

11. Limitation of Liability
11.1 Nothing in these T&Cs limits liability that cannot be limited under law.
11.2 Subject to clause 11.1, our total liability for any order shall not exceed the Retail Value of the goods supplied under that order.
11.3 We are not liable for:
(a) indirect or consequential losses;
(b) damage by third-party couriers during or post-delivery; or
(c) your or any third party’s misuse or assembly/disassembly contrary to instructions.

12. Force Majeure
12.1 We are not liable for delay or failure to perform due to events beyond our reasonable control, including strikes, epidemics, supply-chain interruptions or extreme weather.

13. Statutory Rights & Consumer Remedies
13.1 Nothing in these T&Cs affects your statutory rights.

14. Specific Terms for Self-Funded Purchasers
14.1 Parties purchasing without a Dreamspace Grant Code may acquire Dreamspace Products directly; clauses 3, 5, 6.1 and 8.1–8.2 do not apply.
14.2 Self-Funded Purchasers’ payment, returns, guarantees and trials are governed solely by the Master Terms.
14.3 Self-Funded Purchasers bear any delivery costs quoted at order.

15. Changes to these Dreamspace T&Cs
15.1 We may amend these Dreamspace T&Cs from time to time.

16. General
16.1 Severability – if any provision is held invalid, the rest remain in force.
16.2 Assignment – Simba may assign its rights or obligations; Dreamspace Clients may not assign without our written consent.
16.3 All trademarks, service marks, trade names, logos, domain names, and other distinctive brand features (“Marks”) displayed on the Website or in connection with these T&Cs are registered or unregistered Marks of Simba Sleep Ltd or its licensors. Nothing in these T&Cs grants you any right to use any Marks without our prior written consent. Copyright, design rights and all other intellectual property rights in all text, graphics, logos, images, audio clips, video clips and software on the Website or in materials provided under these T&Cs are owned by Simba or its licensors.
16.4  You may print a single copy of these T&Cs for your own reference; no other copying, modification, distribution or republication is permitted. 
16.5 You may not order a combination of Dreamspace Products and non-Dreamspace Products in one order, as different conditions and privacy policies apply to these distinct order streams.
16.6 We reserve the right to refuse to fulfil any order for Dreamspace products made by any person for any reason whatsoever. In the unlikely event that we elect to do this or are required to do this, we will notify you within a reasonable period and if a charge would otherwise have been payable, not charge you.
16.7 If you no longer require a Dreamspace Product as a Dreamspace Client in the future, we may at our discretion arrange collection for recycling without cost.
16.8 We may make minor changes to Dreamspace Products compared with what is displayed in visual assets to reflect changes in relevant laws and regulatory requirements.  
16.9 Dreamspace Products are offered for delivery in the United Kingdom only.

17. Governing Law & Jurisdiction
17.1 These Dreamspace T&Cs are governed by English law. The courts of England & Wales have exclusive jurisdiction.

18. Date of Dreamspace Terms & Conditions
These Dreamspace Terms & Conditions are in effect from 30 June 2025.

 

 

SECTION B — DREAMSPACE CLIENT PRIVACY POLICY

1 About this Policy

This Privacy Policy explains how Simba Sleep Ltd (“Simba”, “we”, “us”) collects and uses personal data of Dreamspace Clients. It supplements the Simba Master Privacy Policy located at https://simbasleep.com/pages/privacy.

Capitalised terms in this document may be defined in the Simba Master Terms at https://simbasleep.com/pages/terms the Simba Master Privacy Policy, and the Simba Dreamspace Terms & Conditions on this page, and applies only when you redeem a Dreamspace Grant Code.

If the Master Privacy Policy conflicts with this document, this Dreamspace policy governs for Dreamspace data.

If you purchase a Dreamspace Product without using a Dreamspace Grant Code (as a “Self-Funded Purchaser” as defined in the Dreamspace Terms & Conditions), your data will be processed pursuant to the Simba Master Privacy Policy.

2 Who We Are

Simba Sleep Ltd (company 09703422) of 5th Floor, Halo, Counterslip, Bristol BS1 6AJ is the controller of Dreamspace data.

3 Controller relationship with Referring Charities

For eligibility verification and impact reporting, each Referring Charity typically acts as an independent data controller. Simba and the Charity separately determine their own purposes and means of processing your data. Please contact the relevant charity for information on how the charity processes your data.

4 Data we may collect and how we may obtain it

We obtain personal information when you enter your name, contact details, Grant Code, or other information at checkout or in correspondence.

We obtain personal information from Referring Charities for eligibility verification and impact reporting.

We may obtain information automatically via cookies and similar technologies when you browse our site (see section 5).

See a concise table below for examples of the types of information we collect.

Category
Identity	Name, email, phone, postcode, delivery address
Referral details	Grant Code (as provided to the Referring Charity in the first instance), Referring Charity name
Order data	Dreamspace product information, delivery address, correspondence, warranty claims
Special-category data	Messages containing mental-health or other sensitive information

5 Sensitive Information & Mental-Health Referrals

Simba is not a specialist mental-health provider. If you send us unsolicited sensitive information requesting help, we will refer you to one of our Referring Charities. We may contact emergency services if we believe you or others are at immediate risk.
You should note that our Referring Charities will process your data under their respective privacy policies. We will maintain a log of actions we’ve taken in respect of your contact with us and our onward referral, and any other actions or information relevant.

6 How We Use Your Data

#	Purpose	Lawful basis
1	Provide and deliver Dreamspace Products	Contract performance
2	Verify eligibility with Referring Charity & prevent misuse	Legitimate interests (crime/fraud prevention)
3	Handle enquiries or warranty claims	Contract performance
4	Communicate important product or safety information	Legal obligation/legitimate interests
5	Refer you to a Referring Charity for mental-health support	Consent/vital interests
6	Report aggregate impact metrics to Referring Charities (no marketing)	Legitimate interests
7	Internal analytics, troubleshooting, security	Legitimate interests
8	Comply with legal obligations, prevent fraud & enforce rights	Legal obligation / Legitimate interests

7 Sharing Your Data

We do not sell or rent Dreamspace Client data. You will not receive Simba marketing unless you engage in activites which amount to an opt-in on non-Dreamspace parts of the Website.

Any third parties with whom we share your personal information are limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for us, to you. We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

We will also disclose your personal information to third parties:

(a) where it is in our legitimate interests to do so to run, grow and develop our business including, but not limited to, if substantially all of Simba’s or any of its affiliates' assets are acquired by a third party, in which case personal information held by Simba will be one of the transferred assets;

(b) if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

(c) in order to enforce or apply our terms and conditions applicable, or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

(d) to protect the rights, property, or safety of Simba, our staff, our customers or other persons.

Examples of entities with whom we share your data, and the purpose for which your data may be shared, are set out below.

• Referring Charity – eligibility confirmation, confirmation of fulfilment or non-fulfiment of any request, and purposes such as impact reporting, or a referral if part 5 above applies.
• Service providers – couriers, ISO 27001-certified hosting, warranty partners.
• Regulators/law-enforcement – where required by law or where sharing is necessary not otherwise than in accordance with law.

These are the purposes for the processing of such data and sharing it with third parties where applicable.

	Purpose	Lawful basis
	Verify eligibility & prevent misuse	Legitimate interests (fraud prevention) (Art. 6(1)(f))
	Handle enquiries / warranty claims	Contract performance (Art. 6(1)(b))
	Communicate safety or product updates	Legal obligation / Legitimate interests
	Process unsolicited sensitive info for MH referrals	Explicit consent (Art. 9(2)(a)) / Vital interests
	Report aggregate impact metrics to Referring Charities	Legitimate interests (Art. 6(1)(f))
	Internal analytics, troubleshooting, security	Legitimate interests (Art. 6(1)(f))
	Comply with legal obligations, enforce our rights	Legal obligation / Legitimate interests

 

8 Security of Your Data

We use encryption in transit and at rest, operate on ISO 27001-certified cloud infrastructure, and apply strict access-control and monitoring measures.

9 Data Retention

The table below sets out information on how long we store some of your personal information, unless we have a lawful basis for retaining it for a longer period of time (for reasons including, but not limited to, where retaining data is necessary to allow us to defend against an actual or prospective legal claim)

Record type	Retention
Order & delivery records	7 years from fulfilment (owing to accounting requirements)
Eligibility evidence	7 years from order date (owing to accounting requirements)
Warranty claims	7 years from claim closure (owing to accounting requirements)
Mental-health referral logs  Unsolicited information	7 years from date of last action We will retain this information until you request that we delete this information.

10 Children’s Data

While the Dreamspace Project is intended to benefit children, the Dreamspace Project is not intended to and does not intentionally obtain or process the data of children under 18. A responsible adult as determined by the relevant Referring Charity in accordance with the Referring Charity’s processes and procedures is issued with all Grant Codes. If we learn we have collected personal data from a child via any means, we will delete it promptly unless a legal obligation requires retention.

11 Your Rights

You have certain rights in relation to your personal information as set out in the retained EU law version of the General Data Protection Regulation as established by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (the “UK GDPR”). If you would like further information in relation to these or would like to exercise any of them, please contact us via email at dreamspace@simbasleep.com at any time. You have the following rights: 

1. Right of access: You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation of whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of the UK or the European Economic Area ("EEA").
2. Right to request updates: You have a right to request an update to any of your personal information which is out of date or incorrect.
3. Right to request deletion: You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances using the contact details in section 13. We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort.
4. Right to restrict use: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13. We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contract details in section 13.
5. Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services. This right only applies in certain circumstances where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
6. Right to object: You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person or entity’s legitimate interest.

We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period allowed by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

12 International Transfers

When data leaves the UK, we rely on (i) adequacy regulations, or (ii) the UK International Data-Transfer Addendum / Standard Contractual Clauses, plus additional safeguards where required.

13. Contacting us about your data

Please contact us via email at dreamspace@simbasleep.com if you have any questions or concerns regarding your data.

14. Cookies

We use cookies to operate the site, analyze performance, and personalize your experience. For details or to manage your preferences, see our Cookie Policy at https://simbasleep.com/pages/cookies-policy.

15 Date in force

This Dreamspace Privacy Policy is in effect from 30 June 2025.