YOUR QUESTIONS ANSWERED
We're confident you’ll feel the difference with your Simba product after one night. But just in case, we’ve given you a few more nights to sleep on it. 30 nights, in your own home.
1. Simply make an order. Your trial starts when your item arrives - even if you’ve asked for a delayed delivery.
2. Enjoy a superior night’s sleep on our innovative technology. (And repeat.)
3. Keep enjoying great sleep and tell your friends. Or, if for any reason it’s not quite working out for you, just contact us and we’ll arrange a pick up (for a bed or mattress) or give you details of how to return smaller accessories (like Duvets and Pillows) to us free of charge, for a full refund.
Not for a bed or mattress. You can get creative though - we've seen the boxes made into everything from pirate ships to puppet shows. Before pickup, just remember to strip your bedding, as the two-person crew that comes to collect it probably doesn’t need any extras. Please do keep any packaging for smaller items like pillows, duvets and other bedding.
When you order, we will take or arrange payment through the method you choose. In the unlikely event that you choose to request a return, you’ll be fully refunded.
Refunds are processed when the item is back with us, via the original payment method. For full upfront payment, this generally takes 3-5 business days. If you opted for financing we'll take care of cancelling the agreement, and any instalments paid up to that point will be refunded within 10 business days.
You can't trial a bed, mattress or any sleep accessory properly if it's still wrapped in plastic, so we encourage you to make it part of the furniture. After all, we test our products to the limit during development, which is what gives us the confidence to offer a sleep trial.
If you're one of the few who don't give us full marks and you want to arrange a return, we might ask for a description of the condition. This doesn’t affect your trial in any way - it just helps us decide whether to recycle, refurbish or donate it.