Simba mattresses are a perfect example of advanced mattress technology carefully engineered to give you the best night’s sleep. However, to give you further peace of mind, we are so confident that you will be satisfied with your mattress that we will replace any faulty mattress which falls within the scope of our 10 year guarantee as set out below.
1.1 This guarantee is in addition to, and does not affect, your basic statutory rights in relation to faulty goods as set out in clause 10 of our Terms and the Consumer Rights Act 2015 for UK customers. Where you are resident in a foreign (non-UK) jurisdictions you may also benefit from the local mandatory consumer laws of that jurisdiction.
1.2 This guarantee is effective from the date of delivery and expires 10 years from that date, save any invalidity which may arise by virtue of clause 4.
1.3 This guarantee relates to Simba mattresses only and not to any other goods sold by Simba or its authorised retailers.
1.4 This guarantee is for your benefit, as the original purchaser, only and is not transferable to any other person. If you sell or otherwise relinquish ownership of the mattress, the subsequent owner accepts the product ‘as is’, including all faults, and will not be able to benefit from this guarantee.
Scope of guarantee
2. This guarantee may be invoked where your Simba mattress exhibits one or more of the following material defects due to faulty workmanship or materials:
3. This guarantee does not apply where one or more of the following circumstances apply:
4. This guarantee is automatically invalidated in the following circumstances:
5.1 Any claim under this guarantee must be received within 30 days of actual discovery by you, or when you ought reasonably to have discovered the defect.
5.2 Claims should be made to the retailer of purchase or directly to Simba by email to email@example.com or in writing to Mezzanine Floor, Southside Building, 105 Victoria Street with proof of purchase attached. Please do not return any products to this address.
5.3 Upon seeking to claim under this guarantee Simba will ask you to supply photographs of the entire sleeping surface of the mattress and any visible fault. These photographs will be used to determine whether a replacement is necessary. Simba is the sole arbiter of whether a mattress is faulty and qualifies under this guarantee. Failure to send sufficient quality or quantity of photographs of the fault may result in a replacement being delayed or the mattress not being replaced. We may also use our independent inspection agent to guide our decision to replace.
5.4 If Simba decides that you are owed a replacement mattress the replacement will be delivered to you by our standard delivery method at no cost to you.
5.5 Simba will either collect the faulty mattress upon delivery of the replacement, provided the collection address is in the country of purchase, or if agreed, arrange for you to return the mattress to us.